Best Way to Make Shipping Restaurant Equipment Easy and Affordable
Buying or selling restaurant equipment? Restaurant equipment is large and heavy. Most equipment will require a freight truck to transport it. Freight costs are often a hidden cost in any transaction that involves transporting goods.
Shipping Policy
Shipping Charges:
The shipping charge is calculated within our system based on the dimensions, weight, freight class, and by zip code. Our freight calculator communicates with multiple freight carriers to determine the lowest rates available to your location, including our volume discount.
Standard Delivery:
All standard shipments are curbside deliveries unless otherwise specified. This means that the delivery driver will only drive the equipment to the property nearest the entrance. If you do not have a "semi-truck high" receiving dock or own a forklift, you must request a liftgate delivery service at the time of purchase. Liftgate fees are not included in free shipping promotions.
Local Pickup:
Local Pickup may be available if you are near S&P Equipment distribution center. Our team at the local distribution center will notify you once your order is ready for pickup or if any substitutions may be required. Local pickup hours are regular business hours Monday - Friday from 9:00 am - 4:00 pm in the respective time zone. Orders placed after 3:00 pm are not eligible for same-day local pickup and may show a pickup estimation of 9:30 am the following business day.
Liftgate Delivery:
This service is available for an additional charge during the order checkout process. A liftgate will lower the goods from the truck to the ground, and you will be responsible for the merchandise once it is lowered. If you have not paid for the additional service of liftgate delivery, then you will be responsible for removing the item from the truck.
Commercial Refrigeration and Cooking Equipment
It is important to remember that many of these items may not meet your expectations when installed in your residence. Commercial cooking and refrigeration equipment:
- That you install in a non-commercial setting would void the equipment manufacturer's warranty and very likely your homeowner's insurance as well.
- It Is designed for functionality and heavy use in the commercial food service industry. Equipment may not meet your expectations in terms of the way it looks or how it operates.
- It Is often much louder than a comparable non-commercial piece of equipment.
- Typically consumes much more power than equipment designed for the residential consumer.
- It Is meant for installation in a commercial location and, as such, is not insulated as thoroughly as residential equipment.
- Often generates much more heat. Commercial equipment also requires a ventilation hood and possibly a fire suppression system per local fire and building codes. You may violate these codes if you try to use the equipment in a residence or other non-commercial location.
S&P Equipment reserves the right to deny residential-use shipment. If the manufacturer or we determine that the equipment is unsuitable for residential usage, you will be notified as soon as possible.
If you have any questions about the suitability of a particular piece of equipment you're considering for non-commercial use, don't hesitate to get in touch with one of our Customer Service Team Members.
We are unable at this time to ship directly to residential addresses that are considered "apartments" by commercial carriers. All orders with delivery addresses flagged by a carrier as "apartments" will need to be cancelled. You will be notified of the cancellation, and your purchase will be refunded. Please consider using an alternative delivery location when you place your order.
Residential Delivery:
There is an extra fee for residential delivery, for resedential house deemed single family homes, pease call our office for pricing on the additional fees.
Processing Time:
Products marked "Ships same day if ordered by 2:00 pm CST leave our warehouse within 24 hours of order processing. Orders placed after 5:00 pm CST will ship on the next business day. Orders placed on weekends and public holidays will ship on the next business day. If item quantity exceeds available warehouse stock, processing time may be delayed.
Standard Delivery:
Standard delivery, also known as curbside or "non-liftgate" delivery, involves the delivery driver pulling the truck to your business's curb. You will be responsible for removing the merchandise from the truck yourself. The driver is not expected to remove the item from the truck or to bring the item inside. If you do not have a loading dock or the item is excessively heavy, we do not recommend moving the item without assistance. It is recommended that you consider beforehand whether or not you will require liftgate service.
Inspection of Goods:
You are responsible for inspecting the packages and the equipment/products inside the packaging at the delivery time. As the recipient, you may spend as much time as necessary to uncrate or remove packaging to ensure the product is in acceptable condition. Suppose you decide to wait to inspect the packaging or unpack any items in the shipment after the driver leaves. In that case, you will be responsible for any damages that are either in plain sight on the outside of the packaging or if concealed damages are not obvious until you unpack the items. After unpacking, carefully inspect the items. Check all panels for dents and dings, paying extra attention to corners. Check any exposed pipes, tubes and coils closely for possible damage. Check to make sure all glass is intact. If you find any significant damage or missing parts, call the Customer Service Department immediately.
Damage Policy:
If any of your orders is damaged, note the damage on the delivery receipt/bill of lading while the driver is there. You must be as specific as possible when noting damage. This is crucial in distinguishing if the damage is on the outside of the packaging or if it is on the actual item that you have unpacked in front of the driver. Always take photos of any damage that has occurred to be prepared for an inspection from the freight carrier. Do not throw away any of the original inner or outer packaging.
Concealed Damage:
In the case of damage to the item, not the outside packaging, this is considered concealed damage. If the driver has already left your delivery location, the freight carrier has no evidence that the item was harmed while in their possession. You must keep the original outer and inner packaging if any damage is discovered. Then, request inspection immediately from the freight carrier plus make a written request to the freight carrier. This must be reported immediately.
Refused Shipments & Unauthorized Returns:
You will be responsible for full freight charges and applicable fees going both ways, plus a minimum 30% restocking fee for shipments that are refused for any reason other than damage (not applicable to items damaged in storage) or if S&P Equipment made the shipping error.
Re-delivery/Storage Fees:
If the freight carrier attempts delivery and cannot deliver for reasons that are within your control, re-delivery fees may apply. (this could be as much as $500.00, depending on the carrier)). If the carrier attempts delivery without acknowledgement from the recipient, the goods will be reassigned to a new address or returned to the manufacturer. Return shipping charges will be your responsibility and must be paid fully before re-delivery is attempted. If you have the freight carrier store your order for any amount other than the standard transit time, then the freight carrier reserves the right to bill you storage fees directly. If the freight carrier bills these fees to S&P Equipment, we reserve the right to bill those charges back to you. You will also be responsible for damages that may happen during storage.